We respect your privacy and explain clearly how we use personal information.
Sparklean Services is the controller of personal information collected through this website and during enquiries, quotations and service delivery. You can contact us at info@sparklean.uk, by calling +44 7838 129291, or by writing to Shelburne Drive, Whitton, Greater London, England, UK.
We may collect your name, email address, telephone number, postcode, service requirements, preferred contact method, support-chat questions and responses, feedback, optional experience rating and any information you include in an enquiry. For website security and operation, we may also record your IP address, browser or device information, pages visited and visit time.
Please avoid including payment details, medical records or other sensitive information in our website forms unless we specifically ask for it through an appropriate secure process.
We use personal information to respond to enquiries, prepare quotations, arrange and deliver services, provide customer support, manage our relationship with you, maintain website security, keep appropriate business records and meet legal obligations.
Depending on the circumstances, our lawful basis is taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, your consent, or our legitimate interests in operating and protecting our business and responding to customers.
We only share information where necessary with authorised team members and trusted providers that support services such as website hosting, email, communications, IT support and professional advice. We may also disclose information where required by law or to protect legal rights. We do not sell personal information.
If you choose to continue a conversation through WhatsApp, your use of that service is also governed by WhatsApp’s own privacy terms.
We keep personal information only for as long as it is reasonably needed for the purpose collected, including service, accounting, legal and dispute-resolution requirements. We review information and securely delete or anonymise it when it is no longer required.
We use proportionate organisational and technical safeguards designed to prevent unauthorised access, loss, misuse or disclosure.
The website uses essential cookies for security, forms and session management. These are required for the website to function. We store your cookie preference in your browser’s local storage so the consent notice remembers your choice. Optional cookies must not be activated unless you select “Allow cookies”.
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, receive portable information and withdraw consent. To exercise a right, email info@sparklean.uk. We may need to verify your identity.
You can also complain to the Information Commissioner’s Office.
We may update this policy when our services, technology or legal obligations change. The latest version will always appear on this page.